Sue France is an international, motivational and inspirational speaker for PA/EA/ secretarial conferences and workshops.
Sue is available for one to one coaching, speaking at conferences, seminars, facilitating workshops and bespoke training as well as chairing conferences.
Please contact sue@suefrance.com to discuss.
Watch a testimonial video
Sue France the author of
“The Definitive Personal Assistant & Secretarial Handbook” & “The Definitive Executive Assistant & Managerial Handbook”
Sue’s workshops can be conducted in one hour, half a day, one day or up to 3 days depending on your needs. They are extremely interactive, incorporate intensive learning, exercises, sharing knowledge, networking and most of all having fun – the best way to learn!
Public Workshops!
!!NEW!! Concept for workshops taking neuroscience into mind
Join me on my “Workation for Assistants”
This can be a bespoke training for 5 or 6 nights taking place in a mutually agreed venue and destination for between 6 and 20 delegates.
I have a suggested venue in the Cairngorms on this website at https://www.suefrance.com/workation
In line with neuroscience and how our brains work, we will have time to relax, explore, sightsee whilst the information learned in the morning consolidates and transfers to long term memory.
You will get four x 4 hour interactive and fun workshops with me including my 28 years experience of being a high level award winning assistant, and 10 years of training assistants using my experience, neuro linguistic programming and neuroscience.
You will receive my two signed books including my new 3rd edition now including neuroscience of The Definitive Personal Assistant & Secretarial Handbook and The Definitive Executive Assistant & Managerial Handbook. You will also receive TetraMap Profiling booklet containing the instrument and a Tetrahedron shape to take back to your work place to remind you of how to use TetraMap every day.
To discuss the possibilities please contact sue@suefrance.com.
Please contact Sue if you wish to hire Sue to conduct public or in-house workshops for you.
Watch a testimonial video
If you would like Sue to speak at your exhibition or conference then please contact Sue at sue@suefrance.com
Here are a list of suggested keynotes and Sue is happy to create bespoke keynotes:
KEYNOTES
Neuroscience and maximising your brain for excellence
- Learn cutting edge neuroscience wisdom
- Tools, tips and techniques on how to make your brain work efficiently for you
- Time and stress management with the brain in mind
- Creating and maintaining confidence, mentally and physically
- The benefits of ‘mindfulness’ – a practical exercise
Networking to your advantage
- Networking for success
- The Art of Assumptions
- Tips and techniques of professional networking
- Internal and external networking
- Discover how to build a powerful, professional, personal brand for maximum impact
Advanced Communication skills with Neuroscience
- Neuroscience – understand your brain to maximise excellence
- Advanced Communication and Influencing Techniques
- Gaining and keeping Confidence
- Neuroplasticity and what that means for us
- Neuro Linguistic Programming (NLP)for the modern professional assistant
- The language we useand how it affects yourself and others
- The importance of social connectivity
Managing your workflow
- The 5 stages of relationship building
- Understand how to prevent an amygdala hijack to keep that flow
- USOFAR technique, reframing and mindfulness
- The 3 brains for decision making
- Time and task management tips
- The workflow STING
- Practical mindfulness exercise
Future proofing your role
- How your brain works – the human factor
- Understanding artificial intelligence, digitalisation and automation
- The emerging world of work and what this means for you
- Resilience and surviving the VUCA world (volatile, uncertain, complex, ambiguous)
- Top 8 competencies for the future assistant
- The future of the Assistant
NEW: Webinar: Sue conducted a webinar on: “Neuroscience: Making sense of science for powerful brain efficiency” on behalf of Julie Perrine, for All Things Admin and you can access it here
Offer: online webinar workshop available now at a discounted price of just £47
WORKSHOPS/SEMINARS:
Sue would be delighted to create bespoke workshops/seminars to suit your needs from one hour to 3 days and more. You will find suggested workshops below which now includes neuroscience tips throughout each workshop/seminar on how to maximise the knowledge of how your brain works.
Workshop Details
Sue creates a fun, relaxed and a safe environment to enable knowledge sharing and problem sharing too. You will be networking with like minded people and the workshops will be intensive and enjoyable, full of tips and ideas plus supportive and professional.
You will find a suggested 3 day workshop at the bottom of the page and Sue can create new bespoke workshops or make the suggested topics into one hour seminar topics for conferences.
Who is the workshop for?
For all Office Managers, Personal Assistants, Executive Assistants, Secretaries, Professional Administrators of all levels – we can all share knowledge and learn from each other.
Pre-course preparation
Come prepared with questions you want answered, a problem you want solving and a difficult situation or person you want help with!
What will the workshop cover?
Please see the suggested 3 day agenda for “The Definitive Professional Assistant” workshop as an example and remember Sue is always willing to create and develop new workshops to suit your needs.
Suggested 1 Day agenda:
The Advanced Agile Assistant
09:00 -16.30 with 1 hour for lunch and 2 x 15 min breaks in am and pm:
Behavioural profiling leading to behavioural skills
Complete a profiling instrument and become more self-aware. You willbe able to understand your own and others behavioural styles enabling you to respond in a way that reduces miscommunication and mis-understanding .
- Understanding your own behavioural style, is a key factor in effective leadership
- How to work with different personality types
- How to work with different management styles
- Improve communication and reduce conflict between individuals and teams
- Improve relationships and build rapport
- Appreciate your own and others strengths and weaknesses
- Understand yourself, your boss and your colleagues
The resilient innovative assistant
- Be the change agent for the new future
- Collaborate to innovate
- How to use your emotional intelligence to manage your responses
- Harness the creativity skill
- Problem-solving techniques
The emotionally intelligent leader
- The agile assistant
- Use your emotional intelligence to compliment artificial intelligence
- Understanding your values
- Understanding and leading in the VUCA world
- Developing new habits – eliminating and changing old habits
Future proofing your role
- Top 8 competencies necessary for the future assistant
- Complete the Wheel of Competencies for the future assistant’s role
- Goal setting and action plan
Suggested 1 Day agenda:
The One Day Definitive Professional Assistant
09:00 -16.30 with 1 hour for lunch and 2 x 15 min breaks in am and pm:
Networking to your advantage
- Networking for success
- The Art of Assumptions
- Tips and techniques of professional networking
- Internal and external networking
- Discover how to build a powerful, professional, personal brand for maximum impact
Advanced Communication skills with Neuroscience
- Neuroscience – understand your brain to maximise excellence
- Advanced Communication and Influencing Techniques
- Gaining and keeping Confidence
- Neuroplasticity and what that means for us
- Neuro Linguistic Programming (NLP)for the modern professional assistant
- The language we useand how it affects yourself and others
- The importance of social connectivity
- Questioning & listening skills
How to be the definitive strategic professional assistant
- Learn the 3 elements of a successful partnership
- What is expected of you at the Board and Leadership level
- How to build and maintain successful working relationships
- Identifying the skills and qualities of a highly efficient and successful Assistants
- How to motivate yourself and others
- Top tips on Crisis Management
- Telephone/email and calendar best practise
- How to remain calm, flexible and professional at all times
- Discover the challenges of the Assistant and the tips on how to overcome them
Secrets of an award winning Professional Assistant
- The 5 stages of relationship building
- Understand how to prevent an amygdala hijack
- USOFAR technique, reframing and mindfulness
- The 3 brains for decision making
- Time and task management tips
- The workflow STING
- The answers to working in a VUCA world
- The future of the Assistant
Suggested 3 Day agenda:
The 3 Day Definitive Professional Assistant
Day 1– 09:00 -17.00 with 1 hour for lunch and 2 x 15 min breaks in am and pm:
Neuroscience and maximising your brain for excellence
- Introductions – designed to promote confidence in the delegates and learn to present as they will present themselves in a creative, structured and fun way to the class
- Your hearts desire
- Learning state
- Understanding your brain for excellence
- Comfort zones
- Creating and maintaining confidence, mentally and physically
- Assumptions
How to be the definitive strategic ‘business partner’
Manage the Role – the What:
- Identifying the skills and qualities of a highly efficient and successful Assistants
- Discover what makes a strategic Assistant
Manage the Relationships – the How:
- First and on-going Impressions
- Telephone etiquette
- Email management and tips
- Tips on diary and calendar management
- Perception – how you make sense of the world
- Understanding yourself and your strengths and weaknesses
- Discover the challenges of the Assistant and the tips on how to overcome them
Manage the Motivation – the Why
- Motivating yourself and others
- Correcting Maslow
- Empowerment – maximizing opportunity and visibility
Ergonomics and keeping healthy
- Physical environment best practice
- Effective Desk/office layout
- Practical exercises to do at your desk
- Utilising your dominant eye
- Ergonomic brain breaks
- Practical mindfulness exercise
Day 2– 09:00 -17.00 with 1 hour for lunch and 2 x 15 min breaks in am and pm:
Time, Stress and change management
- Identifying stress symptoms and how to deal with them
- Identifying and dealing with ‘time thieves’
- Managing your own and your manager’s time and tasks effectively
- The neuroscience of time and task management
- Organisation and planning techniques to keep you in control
- The four quadrants of effective time management – setting realistic deadlines
- Tips on working effectively
Advanced Communication, Influencing and persuasion
- Introduction to Neuro Linguistic Programming (NLP)
- Communication model
- Reticular Activating System
- Preferred thought-processing style – visual, auditory, kinaesthetic
- Language patterns
- Understanding and using verbal and non verbal communication
- Social connectivity
- Questioning & listening skills
- Building trust and rapport
Managing conflict and dealing with difficult behaviours
- How to work with difficult behaviours
- How to work with different management styles
- How to use your emotional intelligence to manage your responses
- Specific steps of conflict resolution and aconflict model using assertive language
- Decision making triangle using your 3 brains
- Problem-solving technique – Example Exercise: we will work together on a ‘live’ problem of one of the delegates
Day 3– 09:00 -17.00 with 1 hour for lunch and 2 x 15 min breaks in am and pm:
Networking, Image & business etiquette
- How to make networking work for you
- Your professional brand and projecting a professional image
- Understanding and awareness of business etiquette and different cultures
- Practical tips of networking
Teamwork
- Working in a team – discover the role you play within a team
- Benefits and barriers of working in teams
- The 5 stages of team formation
- Best practice for forming a project team
TETRAMAP – Behavioural Profiling
Sue France is a Certified TetraMap Facilitator. The TetraMap behavioural model is a cross-cultural training tool that helps toimprove communication and reduces conflict between individuals and teams. It enables understanding of your own and others behavioural styles enabling you to respond in a way that reduces miscommunication and misunderstanding and you will be better able to empathise and understand others.
- Complete the TetraMap instrument and find out about your ‘elements’
- Improve communications and relationships
- Appreciate what each person brings to a situation
- Respond more appropriately to the behaviour of others
- Choosing the right words and body language
- Understand yourself, your boss and your colleagues
- Understand the most impactful change is generated from within
Moving forward and taking action
- Continually learn and improve
- Complete the Wheel of Competencies
- Goal setting/stretching
- Personal Development Plan
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Social Connections!